Apple Apologizes for iPhone Slowdown Amid Multiple Lawsuits

Apple has finally responded to massive criticism over the iPhone slowdown. Days after they admitted to throttling older iPhones  to balance power consumption from aging batteries, the tech giant took to their website on Thursday, December 28 to publicly apologize.

The company wrote in a statement. “We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.”

They went on saying that the throttling was never meant to trick users into thinking that their phones were no longer usable, and force them to purchase new iPhones. “Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that,” they explained.

Also in the statement, Apple announced that they’re reducing the cost of out-of-warranty battery replacement from $79 to $29. The price will be charged to “anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018.”

It’s been one hell of a month for Apple. Just a few weeks ago, a customer reported that his iPhone’s performance returned to normal after he replaced the battery. The discovery led Apple to confirm that iPhones would start slowing down in order to extend battery life.

The confirmation enraged thousands of iPhone users out there, because they were never informed about this. People with slow-down iPhones would normally think that their devices have become unusable and start considering to replace them with new iPhones, while they could have restored their phones to full power simply by replacing the batteries.

Because of this, many of them are currently suing the Tim Cook and Co. One lawsuit comes from a French organization called Halte à l’Obsolescence Programmée (HOP), which translates to Stop Planned Obsolescence.

In a statement, the organization said that Apple violated a 2015 French law relaed to practice of planned obsolence, which is defined by the use of techniques by which the person responsible for the marketing of a product aims to deliberately reduce the duration to increase the replacement rate.

“These practices are unacceptable and can not go unpunished. It is our mission to defend consumers and the environment against this waste organized by Apple,” said HOP’s co-dounder Laetitia Vasseur. The organization names Apple France as a defendant in their documents, and states that the company could lose 300,000 euros in the case.

8 thoughts on “Apple Apologizes for iPhone Slowdown Amid Multiple Lawsuits

  • January 1, 2018 at 7:23 pm
    Permalink

    Actually my biggest problem is that they issued misleading software patches that were deliberately pernicious to the phone experience. I ended up upgrading to the X in large part because I thought my 6 had terrible batteries and ram yet in fact the problem was that Apple, over the past year had started slowing down the phone. I think that’s pretty evil.

    Reply
  • January 2, 2018 at 7:26 pm
    Permalink

    Well, in all fairness, the standard “give a darn about a customer,” is normally around 3 days. Apple waited a very long time before cutting ties with its long outdated products.

    Reply
  • January 12, 2018 at 9:39 am
    Permalink

    i have gone back to android i was shocked how limited i was with the iPhone now i have lots of memory longer battery life and a decent ring tone and better apps and its cheaper to buy a android phone and the camera is great

    Reply
  • January 15, 2018 at 8:23 am
    Permalink

    Apple has been ruining its own brand ever since Jobs death never mind manufactured slowdowns and I don’t think it will get better even if they get rid of present CEO. Never trust any company where it’s success is based solely on one man.

    Reply
  • January 25, 2018 at 8:05 pm
    Permalink

    The issue is there is evidence they hid crippling phone performance, they don’t get the benefit of the doubt. Also don’t assume people with a 6 purchased at launch, my girlfriend purchased less than a year before the 10.2.1 update and her phone was crippled. Not guessing , real world experience.

    As someone that has owned every iPhone, the value prop of iPhone is being able upgrade to next major version, crippling a phone purchased less than a year previously is unacceptable. But to clarify 10.2.1 did not add ground breaking features and was an incremental update. My experience was with 10.2.1 not iOS 11.

    Reply
  • January 28, 2018 at 6:59 pm
    Permalink

    What features were added in 10.2.1 to cause the phone to slow to a crippling level? It is was crippling and caused an upgrade.

    Reply
  • January 31, 2018 at 8:54 pm
    Permalink

    We’re sorry . Now please buy the iphonex. Better hurry. Once iphonexI is released… well you know. Lol

    Reply

Leave a Reply

Your email address will not be published. Required fields are marked *